When you use any Poplin products or services, you are agreeing to these latest Terms of Service (“Terms”). Violation of these terms may, at our discretion, result in us terminating your account.
We may update these Terms of Service at any time. If we make significant changes, we will refresh the date at the top of this page and notify users who have signed up to our policy updates mailing list.
Definitions
“Company”, “we”, “our”, or “us” in any of our policies or terms, refers to Poplin.
“Services” refers to our websites, including poplindog.com, and any product created and maintained by Poplin. That includes Poplin (all versions), whether delivered within a web browser, desktop application, mobile application, or another format.
Finally, “you” or “your” refers to the people or organizations that own an account with one or more of our Services.
Account Terms
- You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. We recommend all users set up two-factor authentication for added security. In some of our Services, we may require it.
- You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users, agents, or bots in your account.
Payment and Refunds
- All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. Otherwise, you are responsible for payment of all taxes, levies, or duties.
- We process refunds according to our refund policy located in the FAQ.
Cancellation and Termination
- You are solely responsible for properly canceling your account. If you need help canceling your account, you can always contact our Support team at hello@poplindog.com
- We reserve the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the deletion of all content in your account. We also reserve the right to refuse the sale of our products to anyone for any reason at any time.
- Verbal, physical, written or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate account termination.
Security and Privacy
- Your use of Poplin’s products and services are at your sole risk. We provide these Products on an “as is” and “as available” basis.
- You agree that Poplin may process your data as described in our Privacy Policy and for no other purpose. On rare occasion, our staff may access your data for the following reasons:
- To help you with product support requests you make.
- On the rare occasions when an error occurs. We get automated alerts when such errors occur. When we can fix the issue without looking at any personal data, we do. In rare cases, we have to look at a minimum amount of personal data to fix the issue.
- To safeguard Poplin. We’ll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse report investigation.
- To the extent required by applicable law. As a U.S. company with its main data infrastructure located in the US, we only preserve or share customer data if compelled by a U.S. government authority with a legally binding order or proper request under the Stored Communications Act, or in limited circumstances in the event of an emergency request. If a non-U.S. authority approaches Poplin for assistance, our default stance is to refuse unless the order has been approved by the U.S. government, which compels us to comply through procedures outlined in an established mutual legal assistance treaty or agreement mechanism. If Poplin is audited by a tax authority, we only share the bare minimum billing information needed to complete the audit.
- We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run www.poplindog.com and Poplin.
- Under the California Consumer Privacy Act (“CCPA”), Poplin is a “service provider”, not a “business” or “third party”, with respect to your use of the Services. That means we process any data you share with us only for the purpose you signed up for and as described in these Terms, the Privacy Policy, and FAQ. We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission. Similarly, you agree to comply with your requirements under the CCPA.
Copyright and Content Ownership
- You give us a limited license to use content posted or sent by you, but we claim no ownership rights over those materials. All materials you submit to us remain yours.
- The Company or its licensors own all right, title, and interest in and to the Products and Services, including all intellectual property rights therein, and you obtain no ownership rights in the Products or Services as a result of your use. You may not duplicate, copy, or reuse our products or any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the Company’s logos or any Service logos for promotional purposes. We reserve the right to rescind any permissions if you violate these Terms.
- You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our Products and Services and/or use of the Products and Services.
Liability
You agree that the Company is not liable to you or to any third party for damages of any kind that result from the use of our Products and Services. The Company is also not liable for damages of any kind related to actions of any third party that uses our Products and/or Services, or any other consequences related to the Terms, Products, or Services.
If you have a question about any of these Terms, please contact hello@poplindog.com